Terms and Conditions of Sale
These Standard Terms and Conditions of Sale of The Neat Company, Inc. ("Neat ") apply to sales of Neat’s products and services. A copy of these Standard Terms and Conditions of Sale are available from Neat’s website at www.neat.com/our-company/policies. By placing orders by telephone or through our websites, you (“you” or “Customer”) accept, without limitation or qualification, these Terms and Conditions of Sale.
A valid credit or debit card is required for purchase. Neat does not accept checks, gift cards or purchase orders as a means of payment. In some instances, Paypal can be used as a means of payment.
You will be charged in full at checkout for the product, any shipping and handling charges that apply to the order, sales tax (if applicable), and any accessories or service plans you selected. If you are dissatisfied with your purchase in any way, you may return the product within 30 days of the date of order for a full refund in accordance with the return policy below.
If you purchase through our direct response television program, three payment options are available for the Try Neat Offer. You can elect to 1) Pay in 30 Days, 2) Pay in 30 days – 4 Payments, or 3) Pay Now. For the Pay in 30 Days options, reference Section A below. For the Pay Now option, reference Section B below.
A. 30 Day Free Trial
Your 30-Day Free Trial period (“Trial Period”) begins on the date your order is placed. With the 30-Day Free Trial program, you will only be charged for shipping & handling at the time of purchase. Exact shipping costs will depend on your selected shipping method, which is chosen on the Checkout screen. After the Trial Period, your credit card will be charged in full or in monthly installments, depending on the option you select during checkout.
30 Day Free Trial Payment Options
- Pay in 30 Days. If you selected the “Pay in 30 Days” option, your credit card will be charged the full amount due 30 days after the order date.
- Pay in 30 Days – 4 Payments. If you selected the “Pay in 30 Days – 4 Payments” option, your credit card will be charged in four monthly installments. The first installment will be charged to your credit card 30 days after the order date. The second, third and fourth installments will be taken every subsequent 30 days.
Explanation of Charges
- Shipping and Handling. Shipping and handling will be charged at the time of purchase. If you decide to return the product within the 30-Day Trial period, these shipping charges will be refunded to you once the product, with all components, has been received and processed.
- Accessories. Accessories, such as the travel case, will be charged in full after the 30-Day Trial period has expired. Accessories will not be split into 4 payments (if you selected the “Pay in 30 Days – 4 Payments” option).
- NeatCare Customer Service Plans. NeatCare Customer Service Plans will be charged in full after the 30-Day Trial period has expired. Service Plans will not be split into 4 payments (if you selected the “Pay in 30 Days – 4 Payments” option).
- Sales Tax. For Neat hardware product, Sales Tax, where applicable, will be charged in full after the 30-Day Trial period has expired. For NeatCloud monthly subscriptions, Sales Tax, where applicable, will be charged on each monthly payment once the free trial has expired.
Credit Card Pre-Authorization. The Neat Company will pre-authorize your credit card. The pre-authorization amount will be 25% of the total cost of the product you purchase plus shipping and handling. A pre-authorization is NOT a charge and will be removed from your account 2 to 10 business days from the date of purchase. The exact time it takes for the pre-authorization to be removed from your account depends on your individual bank or credit card company’s policy. Please contact your bank or credit card company directly for specific details.
Past Due Amounts and Late Fees
In the event you fail to make a required payment on the due date, all remaining payments shall immediately become due and owing. In addition, you will be charged a late fee of $25 per month on any past due amounts owed and, should your account be sent to an outside collection agency, Neat shall, in addition to the $25 per month fee, be entitled to reimbursement of all costs, expenses and reasonable attorneys' fees incurred in attempting to collect any outstanding amounts owed.
B. Pay Now
If you selected the Pay Now option, you will be charged in full at checkout for the product, shipping and handling, sales tax (if applicable), and any accessories or service plans you selected. You will have 30 days (from the date of order) to evaluate the product. If you are dissatisfied with your purchase in any way, you may return the product for a full refund in accordance with the return policy below.
The customer must make contact with Neat within 30 days of order to be eligible for a return. If the return is requested within the return window Neat will issue an Electronic Return Label via email. Returns must be shipped back to Neat intact in the original packaging with all original components within 5 business days. If one or more of these conditions are not met, Neat reserves the right to assess a 15% restocking fee, which will be deducted from the refund amount. If the merchandise has been broken or defaced or is returned without authorization, it will be returned to the customer.
Refunds for authorized returns will be issued to the original credit card used at the time of purchase. The credit will be processed within 5 business days (from the date the return is received). If the credit card used at the time of purchase is expired, lost or deactivated, the refund will be issued via check within 30 days.
If you are on a 4-Payment Plan or Pay in 30 Days Plan and a payment is scheduled to occur prior to the return being processed, the amount due will be charged to your credit card. However, the full amount taken will be refunded when the return is processed (if all conditions specified above are met).
All new Neat hardware products carry a one-year Limited Warranty against defects in materials and workmanship. All refurbished Neat hardware products carry a six-month Limited Warranty against defects in materials and workmanship. You may review a copy of the Limited Warranty on products by going to www.neat.com/warranties.
Neat's warranty does not apply if: (i) the product has not been operated within the environmental, mechanical, electrical, thermal or other operating condition limitations set forth in the applicable documentation; (ii) the product malfunction is the result of misuse, abuse, improper installation or application, accident, or negligence in use, storage, transportation or handling; or (iii) the product has been altered, packaged or otherwise modified or has been combined with other software, hardware or other materials.
The liability of Neat for breaches of the above warranty is solely and exclusively limited to replacement, repair or credit at the purchase price at Neat’s sole discretion.
ALL NEAT PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Certain Services offered by Neat may, in Neat’s sole discretion, require a subscription and may be limited to U.S. residents only.
Certain Services offered by Neat may be used for remote storage of your data. These storage Services are only applicable to designated folders on your computer that pertain directly to Neat and are not a substitute for a back-up and recovery solution. Neat shall not be responsible or liable for any data lost or any failure of any storage Service. Any data stored through Neat’s storage Services may be deleted 30 days following cancellation of your subscription or account, as applicable.
YOU EXPRESSLY AGREE THAT THE USE OF ANY SERVICES PROVIDED BY NEAT IS AT YOUR SOLE RISK. ALL NEAT SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL OPERATE ERROR FREE OR THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES AT TIMES OR LOCATIONS OF YOUR CHOOSING.
Substitution and Discontinuation
Neat may modify the specifications of products or the features of services at any time without notice and may substitute delivery of such products provided such modification does not, in Neat’s sole judgment materially affect form, fit or function. Neat is not obligated to continue production of any product or continue offering any service.
Terms and Conditions Applicable to The Neat Company Services
From time to time, Neat may offer services for you to purchase or try. You may be permitted to access such services in a variety of manners such as through a web portal or through a client distributed by Neat. In order to use a service, you must: (i) be age 13 or older, (ii) agree to these Terms and Conditions of Sale, (iii) create an account by completing the registration process, and (iv) have a suitable connection to the Internet (which is not provided by us). As the service will continuously evolve over time, we reserve the right to modify these requirements at our sole discretion.
You hereby represent and warrant that all information that you submit during the registration process is true and accurate. You are responsible for maintaining the confidentiality of your account username and password. You agree to notify us immediately of any unauthorized use or theft of your account or any other breach of security (and to provide properly documented evidence as reasonably requested by us). As the account holder, you are responsible for any and all actions taken by any person that has attained access to your account. If you breach these Terms and Conditions of Service, Neat may terminate your account or otherwise suspend or terminate your access to the service.
You are solely responsible for obtaining the equipment and telecommunication services necessary to access the services, and all fees associated therewith (such as computing devices and Internet service provider and airtime charges).
All right, title and interest, including all copyrights, in and to such items (including but not limited to any images, photographs, animations, video, audio, music, text, and functionality), any accompanying printed materials, and any copies of all or any portion of the source code contained in the services or client application, are owned by Neat. All rights not expressly granted to you are reserved by us.
You are encouraged to provide feedback to us regarding the service, including but not limited to usability, bug reports and test results (collectively “Feedback”). It is expressly agreed that all rights, title and interest, including all copyrights, to all Feedback is owned by us. You hereby assign and convey to us any rights and interests in any such Feedback you may have, create or provide during the term of this Agreement. To the extent that such assignment is held to be invalid or unenforceable, you hereby grant to us a perpetual, exclusive, transferable, royalty-free license to use any Feedback.
User Content on The Neat Company Services
You may be permitted to upload content to the services in various forms (collectively, “User Content”). By providing any User Content, you agree that it will not: (i) infringe any copyright, trademark, patent, trade secret, or other proprietary right of any party; (ii) be profane, obscene, indecent or violate any law or regulation; (iii) defame, abuse, harass, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; (iv) incite discrimination, hate or violence towards one person or a group because of their belonging to a race, a religion or a nation, or that insults the victims of crimes against humanity by contesting the existence of those crimes;(v) include your social security number, which you agree to redact from any User Content; (vi) contain any information the accidental disclosure or theft of which would cause you severe or irreparable harm or (vi) restrict or inhibit any other user from using the service. We have no obligation to monitor User Content related to the service. However, we reserve the right to review User Content and take any action we deem necessary as to such User Content, including but not limited to editing or removing your User Content and/or suspending or terminating your access to Neat based on your violation of the rules specified here.
You also agree to only access that User Content that is yours or that you have been authorized to access. You may not access any other user’s User Content. Some services provide features that allow you to share your User Content with others. Please consider carefully what you choose to share. If you share your User Content with others, Neat does not assume responsibility for any violations arising from your sharing of those documents. Neat is also not responsible if the users who access those shared documents fail to protect the confidentiality of your information.
If you choose to use NeatScan services, you must provide accurate address information so that our envelopes and your documents returned by us can reach you. Any documents mailed by you in envelopes other than the ones sanctioned by us may not be digitized, added to your account, or returned back to you. If you mail any envelopes containing documents after you have terminated this agreement, contents of those envelopes will not be digitized.
We do not make any guarantees whatsoever regarding the shipping time, arrival time, delivery time or processing times. Under normal load circumstances, we will digitize and upload the documents we receive within two working days. We do not guarantee this turnaround time as our load may vary due to extraordinary circumstances. We do not assume any liability for damage or loss or any inconvenience from envelopes lost or delayed in shipping. We encourage you to keep copies of any documents that you consider important or send us only photocopies of those documents.
We do not assume responsibility for any damages to documents.
Neat Company Services Use Restrictions
You may not institute, assist, or become involved in any type of attack, including without limitation denial of service attacks, upon the service or otherwise attempt to disrupt the service or any other person's use of the service. Any such attempt is a violation of criminal and civil laws. In the event that you make or assist in such an attempt, we reserve the right to seek damages or criminal prosecution to the maximum extent permitted by law.
You may not attempt to gain unauthorized access to the services, others' accounts whether through hacking, password mining, false key creation, or any other means.
You may not obtain or attempt to mine any information from the services through any means not intentionally made available by us through the Client Application. You may not reverse engineer, decompile or disassemble the services, including any proprietary communications protocol used by the services.
Only we may host Neat services. You may not establish an emulated service environment, regardless of the method used to do so. Such prohibited methods may include, but are not limited to, protocol emulation, reverse engineering, modifying the Client Application, adding components to the Client Application, or using any utility program to host the service in any manner.
Limitation of Liability
IN NO EVENT SHALL NEAT BE LIABLE TO CUSTOMER, WHETHER AS A RESULT OF BREACH OF CONTRACT, AN EQUITABLE CLAIM, WARRANTY, TORT (INCLUDING NEGLIGENCE), FAILURE OF A REMEDY TO ACCOMPLISH ITS PURPOSE OR OTHERWISE, FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE, LOSS OF USE OF THE PRODUCT OR SERVICE, LOSS OF DATA, DAMAGE TO ASSOCIATED EQUIPMENT, REWORK, RECALL COSTS, DOWNTIME OF PLANT OR EQUIPMENT, COST OF SUBSTITUTE EQUIPMENT OR PRODUCTS OR CLAIMS OF CUSTOMER'S CUSTOMERS FOR SUCH DAMAGES.
IN NO EVENT SHALL NEAT BE LIABLE TO CUSTOMER, WHETHER AS A RESULT OF BREACH OF CONTRACT, AN EQUITABLE CLAIM, WARRANTY, TORT (INCLUDING NEGLIGENCE), FAILURE OF A REMEDY TO ACCOMPLISH ITS PURPOSE OR OTHERWISE, FOR AN AMOUNT IN EXCESS OF THE AGGREGATE MONIES ACTUALLY PAID TO NEAT COMPANY FOR THE PRODUCT OR SERVICE WHICH GIVES RISE TO THE CLAIM(S).
Customer's use of products and services are at Customer's own risk, and Customer shall defend, indemnify and hold Neat harmless from all liability and costs (including court costs and attorney's fees) resulting from claims, demands, or actions brought against Neat by anyone (including without limitation any injuries or property damage) caused directly or indirectly by (i) Customer’s breach of the terms of these Terms and Conditions of Sale, or (ii) the actions or omissions of Customer with regard to Neat’s products or services.
Neat’s sale of any products is expressly conditioned upon Customer's acceptance of these Terms and Conditions of Sale. Customer's taking delivery of all, or any part, of a product shipment is evidence of such acceptance. Any and all of terms and conditions presented by Customer which are different from or in addition to those contained herein hereby rejected, and of no effect.
Customer may not, whether intentionally or unintentionally, violate any applicable local, state, national or international law or regulation in connection with your use of Neat, including, without limitation, making available any material or information that infringes any copyright, trademark, patent, trade secret, or other right of any party (including rights of privacy or publicity).
Neat shall be excused from performance, and have no liability from any such non-performance under these Terms and Conditions of Sale, where such non-performance is caused by an event beyond Neat’s control, including but not limited to, acts of government, whether in sovereign or contractual capacity, war, civil disturbances, terrorism, material or manufacturing unavailability, labor difficulties or disputes, failure of or delay in delivery by Neat’s suppliers or carriers, commercial impracticability (irrespective of foreseeability at time of contracting), shortages of energy, raw materials, labor, or equipment, inadequate yield of product despite Neat’s reasonable efforts, accident, fire, flood, storm or other Acts of God.
Customer shall not assign these Terms and Conditions of Sale or any right or interest therein without the prior written consent of Neat. Any assignment in contravention of the foregoing shall be null and void.
These Terms and Conditions of Sale supersede all previous communications, transactions, and understandings, whether oral, or written, and constitute the sole and entire agreement between the parties pertaining to the subject matter hereof. No modification, deletion or waiver of, or addition to these terms shall be binding on Neat unless made in writing and signed by a duly authorized representative of Neat.
These Terms and Conditions of Sale are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its choice of law provisions. The courts of general jurisdiction located within Philadelphia, Philadelphia County, USA, will have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms and Conditions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any sale hereunder. These Terms and Conditions of Sale shall be interpreted fairly in accordance with its terms and without any construction in favor of or against either party.
A ruling by any court that one or more of the provisions contained in these Terms and Conditions of Sale is invalid, illegal or unenforceable in any respect shall not affect any other provision of these Terms and Conditions of Sale so long as the material substance of the transactions contemplated herein is not affected in any manner adverse to any party.